Let’s meet in person!

28-31 MAY. Dublin, IE

03-06 June. london, uk

Petro Diakiv, Delivery Manager at RELEVANT SOFTWARE

Petro Diakiv,
Delivery Manager

Let’s connect
VP of Delivery at Relevant Software

Telehealth: Benefits, Challenges, and Everything In-Between

September 27, 2023

Over the past few years, healthcare transformation hasn’t solely been about novel medical breakthroughs or state-of-the-art surgical procedures. It’s more about reimagining the way healthcare services are both offered and delivered. Step into the telehealth benefits and challenges, a harmonious blend of modern tech with the wisdom of medical practice, bringing care to those no matter the distance.

Telehealth is bridging gaps we once thought were insurmountable. Consider the convenience that a person in a remote region can contact a renowned specialist from a bustling city center without leaving home. But progress isn’t a path without obstacles.

200+ companies from 25 countries outsourced software development to Relevant

We provide companies with senior tech talent and product development expertise to build world-class software. Let's talk about how we can help you.

Contact us

In this discussion, we won’t just sing praises about telehealth’s merits; we’ll also delve into its challenges. It’s essential to get a balanced perspective on telehealth benefits and challenges that still need ironing out.

What is Telehealth?

When healthcare finally recognized the advances of the digital age, we got telehealth. Have you ever wished for a doctor’s advice at the click of a button, without the hassle of waiting rooms or long drives? Telehealth has made that wish come true. It’s as if our traditional clinics got an upgrade, blending personal care with online convenience.

Telehealth allows us to access medical expertise from anywhere—be it a quick chat about a mild symptom or more complex remote patient monitoring. And it’s not just about the patients; doctors also have a refreshed toolkit. They can keep tabs on patients, ensure follow-ups, and even share vital resources, all through digital means.

Telehealth benefits and challenges,

In essence, telehealth is the healthcare world adapting to our fast-paced, online lives. As we blend our online and offline experiences into other aspects of life, healthcare isn’t staying behind. Telehealth is our answer to the demand for accessible, timely, and effective medical care in the 21st century. 

Benefits of Telehealth for Providers

It’s astonishing how a mere two years can redefine an entire sector. Before 2020, telehealth was largely an aid for those in hard-to-reach locations. Then COVID-19 struck, and suddenly, its benefits were evident to all. We’re about to unpack the profound advantages of telehealth, not just as a pandemic response but as a lasting shift in healthcare delivery. 

Expanded Patient Reach and Market

Here’s a thought: What if doctors could treat patients from thousands of miles away? With telehealth, that’s no longer a wild idea. Providers can now branch out beyond their city limits, introducing their services to people in distant towns or even countries. It’s like setting up multiple virtual clinics, each opening doors to varied and untapped markets.

Improved Workflow Efficiency

Remember the days of overfilled file cabinets and messy appointment books? Telehealth is cutting through that clutter. Administrative tasks, from scheduling to maintaining records, now have a smart digital approach. This streamlined method helps professionals focus more on care and less on paperwork.

Flexible Work Arrangements

Picture a doctor’s routine minus the commute or the fixed clinic hours. Telehealth makes that possible. Providers can now consult patients from the comfort of their homes or while traveling, making their work schedules more about patient needs and less about office hours.

Enhanced Patient Engagement

It’s a fact: Informed patients are more involved patients. Telehealth platforms offer easy access to resources, treatment summaries, and progress checkpoints. This fosters a closer patient-provider relationship, where patients feel more invested in their healthcare journeys.

Data-Driven Insights

Data is the new currency, and telehealth platforms are rich mines. By analyzing patient behaviors, treatment outcomes, and specific preferences, providers can refine their services, ensuring they’re always a step ahead in offering top-notch care.

Better Chronic Disease Management

A study by The Agency for Healthcare Research and Quality determined that telehealth outcomes often match or surpass traditional care results. Telehealth tools prove particularly beneficial for chronic diseases such as congestive heart failure, COPD, and diabetes, as remote monitoring alerts patients to potential issues.

Reduced No-Show Rates

Patient no-show rates across the U.S. healthcare landscape can swing wildly, with figures anywhere from 12% to 80%. Yet, solid evidence suggests that a tweak in how providers communicate can shrink these numbers. Let’s face it: Virtual meetings naturally cut out some hassle. And when things are easier, people are more likely to keep that doctor’s appointment on their calendar.

Increased Revenue Streams

By branching out into telehealth, providers aren’t just offering consultations. They’re expanding their portfolio to include follow-ups, second opinions, and more, thereby casting a wider net for potential earnings.

Quicker Consultations

Speed and precision take center stage with telehealth. Virtual consultations, free from common in-person distractions, tend to be more focused, ensuring both patients and providers make the most of their time. 

Benefits of Telehealth

Benefits of Telehealth for Patients

The digital revolution isn’t just about flashy gadgets and virtual hangouts. It’s reshaping our health experiences in ways we never imagined. Let’s delve into how telehealth is offering patients not just convenience but also a transformative approach to their wellness journey.

Enhanced Accessibility

One of the most pivotal benefits of telehealth is its power to make distance almost irrelevant in healthcare. No longer does living in a secluded town mean a patient can’t reach top-tier medical professionals. Telehealth offers the remarkable opportunity to discuss symptoms with specialists from any corner of the globe.

Convenience and Time Savings

Why commute when you can click? With telehealth, time once spent traveling and waiting now becomes productive or leisurely. Patients have the luxury to schedule their sessions when it suits them, making healthcare a more patient-centric affair. Based on a study from Massachusetts General Hospital, nearly 80% of patients expressed that virtual consultations were more convenient than in-person doctor appointments.

Reduced Financial Burden

A less-mentioned yet significant perk of telehealth is the financial relief. The monetary costs of commuting, along with additional expenses like childcare during appointments, often go unnoticed. With telehealth, these add-on costs fade away. According to the Health Finance News report, certain practices reported savings of up to 50% compared to conventional in-person consultations.

Continuity of Care

Consistency is crucial, especially for those grappling with chronic illnesses. Telehealth ensures patients maintain regular touchpoints with their healthcare providers, ensuring that the quality of care is not compromised just because of infrequent physical visits.

Quicker Access to Care

Virtual consultations offer an easy way to address non-critical issues. And with guaranteed privacy, patients can confidently see their doctor without prying eyes, ensuring peace of mind.

Remote Monitoring and Health Tracking

Home is where the health monitor is. Telehealth tools offer patients the means to keep a vigilant eye on their health metrics. This hands-on approach fortifies their position in the healthcare equation, enabling a more collaborative patient-doctor dynamic.

Reduced Exposure to Infections

Staying healthy shouldn’t come with the risk of catching something else. Telehealth avoids overcrowded clinics, especially vital during peak flu seasons or other outbreaks, ensuring patients get care without compromising their well-being.

Empowerment and Engagement

With telehealth, knowledge and tools rest at the patient’s fingertips. This setup promotes a sense of agency, encouraging patients to drive their health journey armed with the best resources.

Support for Mental Health Services

Mental well-being deserves as much attention as physical health. The benefits of telehealth for mental health are a discreet and accommodating avenue for mental health consultations that can make it easier for many to seek help.

Challenges of Telehealth

Despite the many benefits of telehealth therapy to patients and providers alike, its realization within healthcare app development also brings challenges that can’t be glossed over. Let’s delve into some of the telehealth challenges 2023 is currently grappling with.

Tricky reimbursement rules

A major hurdle for telemedicine was the discrepancy in reimbursement rates between Medicaid and Medicare compared to regular on-site visits. But, amid the pandemic, the Center for Medicaid and Medicare Services offered broader reimbursement options. Yet, it’s unclear whether these adjustments will hold post-pandemic.

Technical Issues and Reliability

  1. Infrastructure Limitations: While the internet has made remarkable strides in connecting every corner of the world, the reality remains that not every location is blessed with high-speed and broadband connectivity. This hampers the seamless delivery of telehealth services, especially where real-time video consultations are involved.
  2. Integration with Existing Systems: Telehealth isn’t a standalone entity. It needs to gel seamlessly with pre-existing hospital information systems, electronic health records, and more. The interoperability and integration process can sometimes be less than smooth, posing challenges with telehealth to both healthcare providers and IT teams.

Regulatory and Compliance Concerns

  1. Licensing and Credentialing: Healthcare is a regulated domain and for good reasons. However, when a doctor in New York consults with a patient in Texas, which state’s licensing rules apply? This conundrum can make the delivery of cross-border telehealth services tricky.
  2. HIPAA Compliance: The Health Insurance Portability and Accountability Act (HIPAA) ensures patient data remains confidential. In a telehealth context, ensuring every digital interaction complies with these stringent guidelines is a monumental task.
  3. Security challenges: The very nature of telehealth means that vast amounts of sensitive data are transmitted across networks. It is the responsibility of the vendors to ensure that this data is encrypted and protected from potential breaches.

Clinical and Ethical Barriers

  1. Limitations in Physical Examination: Certain health assessments necessitate tactile feedback. For instance, feeling a lump during a physical exam or listening intently to a heartbeat. These critical elements of patient assessment are beyond the reach of telehealth, at least for now.
  2. Misdiagnosis Risks: With the absence of in-person consultations, the risk of missing subtle signs or misinterpreting symptoms becomes a pressing concern. While telehealth aims to bridge geographical gaps, it must ensure the quality of care isn’t compromised.
  3. Communication barriers telehealth: Conveying empathy or understanding non-verbal cues can be challenging over a video call. Healthcare providers need to be trained not just in diagnosing and treating conditions but also in effective online communication to ensure the patient feels heard and understood.

Below is a table outlining telehealth benefits and challenges:

Telehealth BenefitsDescriptionTelehealth BarriersDescription
AccessibilityEasy access to healthcare for those in remote locations.Technical DifficultiesSome patients or providers may struggle with technology, leading to hindered service.
Cost SavingsReduces transportation and overhead costs.Lack of Personal TouchSome patients feel that virtual appointments lack the personal connection found in face-to-face visits.
FlexibilityPatients can schedule visits at their convenience.Internet RequirementsReliable high-speed internet is crucial and may not be accessible to everyone.
Reduced Wait TimesImmediate consultations without long waits in waiting rooms.Regulatory RestrictionsDifferences in state or country regulations can complicate telehealth services.
PrivacySecure platforms ensure patient data is kept confidential.Limited Physical ExaminationSome conditions require an in-person examination or procedures that can’t be done virtually.
Chronic Disease ManagementPatients can be monitored remotely.Reimbursement IssuesInsurance coverage for telehealth varies, and some services might not be reimbursed.

Understanding these benefits and challenges of healthcare is more than a medical exercise; it’s essential for patients, providers, and even the tech minds building tomorrow’s platforms.

 Telehealth Benefits and Challenges: Summary

Digital technology in healthcare has become mainstream, and it is also making pace in telehealth adoption. We are sure there’s a niche for your innovative product, too, especially if it aligns with the preferences of doctors and patients and addresses insurance providers’ requirements.

Thinking of crafting a telehealth application? Dive into the process with experts who live and breathe this tech world. Contact us – Relevant Software – for in-depth healthcare IT consulting services to solve telehealth challenges with full-fledged solutions. We’re not just familiar with telehealth and telemedicine; we’re passionate about it and available for new projects. 


Written by
VP of Delivery at Relevant Software
Anna Dziuba is the Vice President of Delivery at Relevant Software and is at the forefront of the company's mission to provide high-quality software development services. Her commitment to excellence is reflected in her meticulous approach to overseeing the entire development process, from initial concept to final implementation. Anna's strategic vision extends to maintaining the highest code quality on all projects. She understands that the foundation of any successful software solution is its reliability, efficiency, and adaptability. To this end, she champions best practices in coding and development, creating an environment where continuous improvement and innovation are encouraged.

Success cases

View case
Web Content Management Platform
Web Content Management Platform
View case
Volkswagen Genser App
Marketing & Advertising
Volkswagen Genser App
View case

Do you want a price estimate for your project?


Do you know that we helped 200+ companies build web/mobile apps and scale dev teams?

Let's talk about your engineering needs.

Write to us