If you want to manage a dedicated software development team that is countries away from you, you might need to rethink your management approach.
Here is a comprehensive guide on how to properly and effectively manage your remote development team. We assembled the essential tips to bridge the distance between your in-house and remote teams and keep all workers accountable, efficient, productive, and satisfied.
These practices will help you to:
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One possible solution to this issue is using the “golden hours” — the overlapping hours of your time zones when both you and your team are available. To calculate them, you need only the time zones for both you and your team.
For example, if you are in London (UTC) and your team is in Ukraine (UTC+2). There is a 2-hour difference, but provided that you and they start working at 9 AM and keep 8-hour working days, there are five hours per day when you can interact — 9 AM–2 PM for you and 1 PM–5 PM for them. So as long as you move all meetings and discussions to those times, you can consider the problem solved — instant communication is available. To find those hours you can use tools like EveryTimeZone and TimeAndDate.
However, “golden hours” often don’t exist. For example, if you are in New York (UTC-5) your team is somewhere in India (UTC+5), then you have no working hours in common. That’s where you have to consider things like daily written reports. Just don’t over complicate them — most of the time you can use a simple template:
It’s also prudent to have an emergency communication channel where your team can reach you at any time — even if you are not at work. And make sure that they know it’s not to be used lightly.
There are four basic rules when managing your teams — and while they are important for in-house management, they are CRUCIAL for the remote teams.
Finally, keep in mind that while your in-house development teams are working with you closely, the remote teams don’t share this luxury. You can’t notice mistakes made during communication with them as quickly, and this can lead to wasted development time, which leads to the next point.
Whether we speak about in-house or remote team, the most important thing is to build a solid rapport with every team member. You need to communicate with them clearly and make sure that both your in-house team and your remote teams are on the same page.
Provided that you have “golden hours” you need to schedule daily stand-up meetings, weekly progress reports, and monthly “all-hands-on-deck” demos for the whole team. This way, you can keep your hand on the pulse and resolve all blocks and bottlenecks when they arise. These meetings are also invaluable for sharing thoughts and accomplishments and staying accountable and aligned with each other.
Make sure to keep minutes of your regular meetings and send them as a follow-up email to all participants. They will serve as to-do lists and ensure all the relevant details about personal responsibilities are preserved.
Remember not to cancel any meetings — especially ones that are outside the routine. In the most extreme cases, postpone or reschedule them. Otherwise, your remote team might feel neglected or less important.
NOTE: If regular meetings are impossible — for example, you lack any “golden hours” — make sure to keep written communication and hold regular conference calls by adjusting your schedule.
You can discuss work-related issues quickly and then get back to work. However, that’s not how you build rapport. The emotional distance between remote team managers and their subordinates will create an unhealthy working environment and lead to poor performance.
Do not underestimate the importance of building personal connections with all the team members. When holding a meeting with your remote team, always find some time for small talk. Ask people about their lifestyle, hobbies, and what they are into, and you will be surprised how many things you may have in common. Talk freely and give enough space to build a healthy relationship.
Show people that you genuinely care about them, and they will want to work more and bring you more value. Have a separate Google calendar for the team members’ birthdays and local holidays, and remember to congratulate them. Being on the more approachable, personal level with your employees boosts morale, builds trust, and improves the team cohesion. We hold share breakfasts with our clients to talk about non-work related topics.
Live face-to-face meetings play an important role in building a solid rapport. They allow your employees to communicate issues that they are embarrassed or otherwise unwilling to raise.
Generally, it’s a good idea to hold monthly face-to-face meetings with every employee on your remote team. Make sure that by the end of each meeting, you have answers for these questions:
Of course, it is a bare minimum, and you can leverage such meetings further to learn more about the employee’s hobbies and personal life. However, even these three questions will alleviate a lot of issues that might otherwise go unnoticed.
At least once or twice a year, you should bring all your teams together for team-building activities. It might be an annual celebration at your HQ, a New Year party, or an internal conference. Truth be told, the reason itself doesn’t really matter.
The point of such events is to make sure that the people on your teams are acquainted and see each other as people — not just co-workers. They need to understand each other and have better communication moving forward. Which, in turn, will make their work more productive.
You can also just come and visit them. Many clients of Relevant Software do so regularly, and they are always welcome to meet the team, see the office and overall get acquainted with their employees.
Make sure to appreciate your team members — even if they make mistakes or aren’t as efficient as you would like. Also, make sure that they know they are appreciated.
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To the most pragmatic managers, it might seem like an unnecessary waste of time. However, having good team morale often results in faster, better development.
There are a lot of ways to keep in touch with your remote team. Generally, they can be divided into two categories:
There is one more tool you should consider if your team is large and communication becomes complicated. SocialChorus is essentially an Employee Relations Tool and helps you keep everything about each group or even a particular member in one place. It also has great communication tools — like a way to draft personalized emails.
Sometimes, it can be difficult to understand what is going on with the project, how long has each person worked and what they are working on right now. Thus, all basic metrics of productivity should be tracked, in order to:
Overall, tracking provides you with everything you need for a performance review. Moreover, employees themselves can see the issues they have and will often start working on them by themselves. It provides great material for your monthly face-to-face meetings.
While you can have each member install a time-tracker on their computer and report the tasks and time spent daily, it’s a very wasteful way to use their time. Instead, consider using dedicated tools for time-tracking development teams.
Sometimes it’s easy to forget about people you don’t see every day in your office. But you need to keep the remote team informed of what is going on in the company.
Everybody should be aware of the company goals, crucial decisions, changes in the company’s strategy, and other important news. Make sure to document all info and send it to all your team members — on-site or otherwise.
Transparency helps your remote team understand what success means for your company and what exactly they should do to achieve it.
Not everybody is self-organized and dedicated enough to be suitable for a remote job. Members of the remote team should have above-average levels of self-motivation and be ready to work independently.
Look for the following soft skills first:
While hiring people in our company we make sure they can perform on their own as a part of the client’s team.
Find out whether your potential employees are motivated — and what are they motivated by. Ask specific behavioral questions to gain insights into how the team members approach the remote work.
Prepare for interviews by reading the reviews and feedback from your employees’ previous clients on Clutch. Browse the team’s activity on Quora, Dribble, GitHub, and Behance to find out whether the quality of their work meets your expectations.
Once you make your choice and hire a team, trust them. Mistrust towards remote teams still exists, and you may end up wasting brainpower on constant worries rather than your key focus.
Finally, remember that experience is the most important advantage that you can find. If you can hire a team that worked remotely before — do so.
It’s highly unlikely that if you gather random people from around the globe in a virtual environment, they will immediately start producing outstanding work. To make it happen, you need processes. A process-oriented approach to managing a remote team is crucial for your project.
Leverage continuous integration, encourage knowledge sharing, and prioritize communication to foster Agile development methodology with your remote teams.
Communicate project goals and pain points instead of solutions to them — unless you are specifically asked, or you can see that the team is failing.
Instead of tracking every step and giving away minor tasks, teach members of your dedicated team to find solutions and organize their work on their own. Also, set defined priorities and focus on long-term goals rather than on day-to-day goals.
Don’t make your people do something that a machine can do better. Routine kills morale faster than anything, especially if the work doesn’t serve much point. Automate everything that can be automated and make sure that your team has fun working. Or at least doesn’t hate work outright.
If you have always worked in the same building with your team — you are in for a rather rude awakening. However, if you persevere and learn to manage remote teams, you will gain incredible benefits. Teams of great developers are dispersed all over the world, and the quality of work is never determined by a geographical location.
Thanks to collaborative software, video conferencing tools, and project management SaaS, there are no longer barriers that once required the team to be on-premises. And when properly managed, a remote team can do wonders for your project.