Modernizing a social care platform to expand into new markets

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Location: Norway
Industry: Agetech
www.vilmer.no

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Value delivered by Relevant

Integrated multiple digital services into a unified social care platform, enabling VilMer to raise 18 million NOK.
Rewrote the legacy system for better scalability and future growth.
Boosted community engagement by 40% through improved user experience.
Enabled VilMer to expand to 100+ municipalities with high satisfaction, including leading health players in Scandinavia.
Incorporated 700+ activities into their digital platform, enriching engagement between seniors, caregivers, volunteers, healthcare staff, and families.

Modernizing a social care platform to expand into new markets

I need the same! Ask a question

Client & product

VilMer AS is a Norwegian company dedicated to providing innovative marketplace solutions for social needs across various municipalities in Norway. Their digital platform, available at Vilmer.no, creates meaningful moments for residents and users in nursing homes, co-housing communities, and daycare centers. VilMer collaborates with over 100 municipalities in Norway, Sweden, and Denmark and continues to expand its reach.

Challenges

VilMer initially relied on legacy code and third-party integrations to manage client interactions and platform functionalities. This setup posed significant challenges, including:

• Scalability Issues: The existing system couldn’t effectively support the expansion with advanced features and services.
• Integration Limitations: Integrating advanced features like marketplace logic, seamless streaming, and MinMemoria compatibility was difficult due to outdated infrastructure.
• Lack of Flexibility: The legacy code limited the platform's ability to adapt to new client needs and technological innovations.

The task was to develop a system that:

• Provide admins with an overview of activities and user engagement.
• Enable volunteers to organize and manage activities.
• Facilitate streaming and communication between users.
• Integrate memory recall services through MinMemoria.
• Scale the platform for future growth and feature enhancements.
• Enable businesses to contribute to the community through meaningful interactions.

Job done

To tackle VilMer's challenges, our developers completely rewrote their existing framework, adding new products and features. This allowed us to enhance the original product and support a client who often came with ideas but needed a clearer vision. Our team worked closely with VilMer to develop custom solutions and test and refine them together.

We integrated services like MinMemoria, Televindu, and Triggo into a single, user-friendly system. Intuitive interfaces enable seamless communication between healthcare staff, volunteers, and community members, while the platform's interoperability allows tools and resources to be accessed from any device.

Implemented features

Activity Calendar

Brings together activities from all VilMer products, showing them in one view. It links activities to specific units like nursing homes and can expand to show events at the municipal or national level.

Role-Based Access Control

Assigns different access levels to users, such as administrators and volunteers, ensuring secure and efficient management of the platform.

Digital Content Submission

Allows businesses and individuals to easily upload digital content, like photos and videos, enriching the experiences available to residents.

Customizable Activity Templates

Offers ready-to-use templates for common activities, enabling volunteers to tailor and plan events according to residents' preferences.

Volunteer Registration and Matching

Facilitates volunteer engagement by allowing them to register, create profiles, and find activities that match their skills and interests.

Family Engagement Hub

Families can access resident profiles, post greetings, share photos, and keep in touch, enhancing the personal activity plan with meaningful interactions.

Outcomes

Through its partnership with Relevant, VilMer achieved an integrated platform that consolidated various products into one efficient system. We designed and implemented communication tools and scheduling systems from scratch, ensuring that each component aligns with our client's needs and enhances the overall care experience.

This meant that care staff could easily manage their tasks and stay connected with families and volunteers, creating a more supportive environment for everyone involved. Consequently, community engagement surged by 40% as more users took advantage of VilMer’s extensive range of services.

Client's feedback

Jon Georg Berentsen

Technical Solutions Architect at VilMer (previously CTO)

It’s fair to say that Relevant has contributed significantly to our innovation journey, delivering essential technical solutions. VilMer has undergone several major pivots—transitioning from a single niche product to managing multiple digital offerings and ultimately consolidating into one core product: the Activity Plan and the "Activity as a Service" concept. Throughout these changes, Relevant has been a constant, demonstrating remarkable flexibility and adaptability, which has been invaluable to our progress.