Developing a Cloud-based documentation tool to automate and secure document content
Apps integrated
3+MVP delivery time
12 weeksTeams onboarded
5+ cross-functional groupsTHE CHALLENGE
How to keep technical documentation synchronized across multiple systems without relying on manual updates?
Scriversi is an automated, cloud-based continuous documentation tool that lets users store any type of documentation in one place and keep it up to date with numerous API integrations and webhooks.
Dr. Liam Terblanche, a software executive and founder of Scriversi, conceived the product after witnessing how scattered and outdated documentation slowed development and introduced risk. Scriversi addresses a common DevOps challenge: documentation that lags behind changes in infrastructure, processes, or tools.
To realize his vision, Liam assembled a remote team with strong DevOps skills, deep experience in secure cloud infrastructure, and expertise in API-first design. He chose Relevant Software because its proven SaaS development track record and integration-platform expertise matched those requirements.
Dr. Liam TerblancheCTO at ScriversiThis is a novel approach to an old problem. Relevant Software delivered not just a working product, but a flexible system ready to scale and adapt. Their team earned our trust from the beginning, and we continue to rely on their expertise.
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Book a free consultationTHE SOLUTION
A self-updating documentation platform tailored to DevOps engineers
Users and team management
Our developers created sign-up functionality, team invites, and permission settings. Each user sees only the sections they’re allowed to view or edit.
Document management
Our team built tools for starting documents from scratch or using templates. Users can add sections, apply company styling, track changes, import/export files, and share with teammates.
Google sheet integration
Our developers connected Scriversi to Google Sheets. Any updates in a linked spreadsheet automatically appear in the corresponding document section.
Jira integration
Our team set up webhooks so that when someone creates or updates a task in Jira, the details are sent directly to the corresponding location in Scriversi.
Freshdesk integration
We added filters and webhooks for Freshdesk. When a ticket’s status changes, Scriversi receives the update and places it in the correct document section.
Chrome plugin
Our team built a browser extension that lets users highlight content on any web page and send it straight into a selected part of their Scriversi document.
THE RESULT
80% reduction in manual updates
Automated webhook architecture replaced manual documentation edits across engineering, IT, and support workflows.
3 external tools integrated
The system supports integrations with SaaS platforms, including Jira, Google Sheets, Freshdesk, and custom webhook sources.
MVP delivered in 12 weeks
Our developers built and deployed a production-ready MVP within 3 months, enabling closed beta testing and continuous feature expansion.
THE CLIENT’S REQUEST
- Design an API-first, auto-updating documentation tool
- Enable webhook integration across external DevOps tools
- Support secure, role-based access to content
- Ensure scalability and long-term maintainability
WHAT WE DID
✓ Designed and delivered a cloud-native documentation platform
✓ Built integration modules for Jira, Google Sheets, and Freshdesk
✓ Developed team and access management system with dynamic views
✓ Ensured scalability via modular AWS infrastructure
Dr. Liam Terblanche CTO at ScriversiIt was the first time I worked with a completely outsourced team. From project managers, engineers, and testers, to UX/UI specialists. I could focus on the vision and leave the minutiae to the team to realize.
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