Custom AI models
Our team trained proprietary data into predictive models tailored to retail products such as loans, cards, and deposits. These models provided insights that competitors could not easily replicate.
AI-powered strategy for a leading European bank
Custom model developed
1GDPR and PSD2 compliance
100%Reduction in analyst workload
35%Client
NDAHeadquarters
UkraineCompany size
Multinational enterpriseIndustry
FinTechTHE CHALLENGE
How can a bank use its proprietary data to stay ahead of digital-first competitors while meeting strict regulations?
The client is one of the largest banks, serving millions of individuals and small businesses across multiple countries. With more than a century of history, it has amassed a proprietary dataset of transactions, customer behavior, and product usage. Core retail products, such as savings, credit cards, consumer loans, and insurance bundles, remain both a major revenue source and a highly competitive segment.
As new fintechs and digital banks attracted customers with personalized, data-driven services, the bank decided to build a clear AI strategy to get more value from its data. The goals were to create predictive models, establish data as a strategic asset, foster product innovation, elevate customer experience, and maintain full regulatory compliance.
Relevant Software, in partnership with CX Design, began with consulting and was engaged to design and implement the AI strategy. The collaboration combined deep technical expertise with strong knowledge of compliance and banking operations, ensuring the AI platform delivered measurable business value while protecting trust and security.
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Book a free consultationTHE SOLUTION
A compliant AI platform that delivers predictive insights for retail banking products
Data pipeline & processing
We engineered pipelines to collect, clean, and prepare millions of records daily. This ensured accuracy, speed, and scalability for AI training and reporting.
Model deployment APIs
Our developers created secure APIs to deploy models directly into the bank’s IT systems. This enabled AI capabilities without disrupting existing infrastructure.
Compliance & security layer
We integrated GDPR-ready monitoring, encryption, and access controls. Every action is logged, giving compliance teams full oversight.
Business Intelligence dashboards
Our AI team delivered dashboards that visualise model performance and outcomes. Managers use them to track predictions and make data-driven decisions in real time.
Continuous innovation framework
We built automated pipelines for retraining and fine-tuning models. This ensures the AI strategy adapts to market changes and regulatory updates.
THE RESULT
40% faster decision-making
Executives and managers act on live predictions instead of manual reports.
650+ self-service reports generated monthly
Business users query the system directly through BI dashboards without writing SQL.
0.8 seconds average query response
Dashboards and APIs deliver insights instantly, without overnight batch jobs.
THE CLIENT’S REQUEST
- Unlock value from proprietary data
- Build predictive AI models for retail products
- Meet strict financial regulations
- Integrate AI into existing IT systems
- Ensure long-term competitiveness
WHAT WE DID
✓ Built pipelines for millions of daily records and BI dashboards that surfaced actionable insights
✓ Developed custom models with TensorFlow and PyTorch that improved demand and pricing forecasts
✓ Embedded compliance and audit controls across data flows and model lifecycles
✓Delivered secure APIs that plugged into core systems without disruption
✓ Set up CI/CD for continuous model improvement
Founder & CEOThey had the talent to keep positive momentum with both to-the-point communication and humor when necessary.
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