Customer Relationship Management (CRM)
Today’s customers are often dissatisfied with companies’ contact centers experience. They demand seamless and consistent interactions across all possible touch points, such as web, call center or social media. The companies fail to have 360-degree view of a customer, as customer’s data is stored in several separate systems, and is often outdated and duplicated. This leads to unsatisfying customer experience, long wait times during phone calls, and mistakes during customer support.
How can companies translate customer data coming from sales team and other streams into meaningful business information? We answer to these challenges with a properly designed CRM (Customer Relationship Management) systems, which provide a clear overview of your customers and help deliver consistent and reliable omnichannel customer experience.
We help businesses:
- Drive customer acquisition and retention
- Speed up enterprise performance
- Drive performance across sales operations
- Improve customer interactions and experience
- Reduce manual workload
- Improve documentation accuracy
- Enhance marketing efforts
- Easily identify and add new leads
- Categorize leads properly
- Nurture more customers
We develop full-featured CRM systems and applications that gather information about every customer into a single database across different channels, collect status of orders, track history of purchases and interactions (previous and planned), customer service issues, buying preferences and sentiments, and provide ongoing analysis. This data helps sales staff and other employees better interact with customers at different points of customers’ lifecycle, increase sales, optimize marketing efforts, automate workflow processes, and track performance.
- Complex CRM systems
- Mobile CRM
- CRM road map
- Sales management
- Marketing automation
- Customer support
- Territory management
- Integration and data migration
- Portal solution development
- Contact center automation
- Analytics and reports for detailed metrics
- Integration with legacy systems
MapMan is a gamified ERP and CRM SaaS system for business processes automation of the companies which perform direct sales of gas and electricity services at the US market.
Spindy is a customer loyalty platform of a new type that combines real-time promotions with exciting gamification technology to engage customers and grow retail business.